Last Updated: April 8, 2025
This Privacy Policy explains the information that Motiv collects and how that information may be used by Motiv. Motiv reserves the right to update this policy at any time and without notice to users of the Motiv website.
Additionally, the information contained in this privacy policy applies to the following Motiv products: websites, computer software, applications, and/or services provided by and/or purchased from Motiv. (Collectively hereinafter referred to as "products").
By using our products, you agree to the policies in this policy, as well as the terms and conditions applicable to our products, which are incorporated by reference herein.
When you use our products, regardless of whether you have a registered account, Motiv may collect information from your visit. Most websites collect the same type of information. Our Website uses common internet technologies, such as cookies, to obtain information. Here is the information that Motiv may collect from you during your visit:
In addition to the information collected in subsection I above, when you register for an account with Motiv, Motiv will ask you to provide some additional personal information. Motiv may collect this information via the internet, telephone, in-person, or other methods. The personal information that Motiv may collect includes:
(please note that Motiv does not store this information, and it is instead processed automatically by our payment provider - Stripe. For any questions related to how cards are processed, please contact Stripe directly)
Once Motiv collects any of the above-described information from you, Motiv may use that information for one or more of the following reasons:
Rest assured, Motiv does not sell, transfer, or otherwise disclose your personal information to an unaffiliated third party.
Notwithstanding, sometimes an event occurs or a situation arises whereby Motiv must disclose or otherwise provide your information to a third party. These situations include but are not limited to:
In accordance with the applicable laws of the United States of America, Motiv will not disclose your consumer information without your written consent, except as necessary to comply with a court order or other legal and/or governmental request and/or requirement, and/or to complete the billing/payment process. By using Motiv products, you are consenting to the disclosure of your information for the above stated purposes.
Motiv engages in appropriate and standard industry security protocols to ensure protection of your personal information.
Motiv cannot guarantee, nor does Motiv warrant, absolute security of your information, insofar as no information and/or data transmitted via the internet is absolutely secure. Please note that Motiv data and/or information may be stored on a server in a location or jurisdiction with different laws than the jurisdiction in which you reside, and may be subject to requests and/or access from legal and/or governmental authorities different than those where you reside.
If you are located or otherwise reside in the European Union (hereinafter referred to "EU"), and utilize Motiv products; or if Motiv in any way obtains and/or uses your personal information collected from and/or provided by you through use of our products or otherwise; or if Motiv transfers your personal information in any way, Motiv does so in accordance with this Privacy Policy, the applicable Motiv Terms of Service/Use (incorporated by reference herein), and in compliance with applicable requirements of the General Data Protection Regulation (EU 2016/679) (GDPR).
Motiv is a data controller and responsible for your Personal Information, which Motiv may process and store in the United States of America. The European Commission has decided that the United States of America ensures an adequate level of protection of individuals' Personal Information. Motiv may use the following safeguards when transferring your personal information to a country, other than the United States of America, that is not within the EEA:
(a) Only transfer your Personal Information to countries that have been deemed by the European Commission to provide an adequate level of protection for personal information;
(b) Where Motiv uses certain service providers, Motiv may use specific contracts approved by the European Commission which give Personal Information the same protection it has in the EU.
If you are an EU resident, Motiv may only collect your data using cookies and similar devices, and then track and use your personal information where you have first consented to that. Motiv does not automatically collect personal information from you as described above unless you have consented to us doing so. If you consent to our use of cookies and similar devices, you may at a later date disable them.
Under certain circumstances, you may have rights under the data protection laws in relation to your personal information, including the right to:
If you wish to exercise any of these rights, please contact Motiv at:
You do not have to pay a fee to access your personal information (or to exercise any of the other rights). However, Motiv may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, Motiv may refuse to comply with your request in these circumstances.
Motiv tries to respond to all legitimate requests within one (1) month. Occasionally it may take us longer than one (1) month if your request is particularly complex and/or you have made a number of requests. In this case, Motiv will notify you and provide you with updates.